Likendeals Return/Replacement Policy
At LikenDeals.in, customer satisfaction is our top priority. Our **Replacement & Return Policy** ensures a smooth and hassle-free shopping experience. This policy outlines the terms under which products can be returned or replaced. Please read this policy carefully before making a purchase.
Replacement is defined as the action or process of replacing a product in place of another with a respective warranty/ guarantee of the particular product. A Buyer can request for replacement whenever he/ she is not happy with the item, the reason being Damaged in shipping, Defective item, Item(s) missing, the wrong item shipped.
Warranty: promising to repair it within a specified period.
Guarantee: promising to replace the whole product within a specified period.
Following products shall not be eligible for replacement:
- Damages due to misuse of the product.
- Any consumable item which has been used/ sealed opened.
- Products with tampered or missing serial/UPC numbers.
Do read all sections carefully to understand the conditions and cases under which replacement will be accepted.
Categories with an associated replacement policy are mentioned below:
| Category | Replacement Policy |
|---|---|
|
Fashion (Clothes, Footwear, Beauty,Jewellery, Winter Wear, Bags, Wallet,Watches) |
|
| Electronics (Mobile, Camera, Computer, Laptops, Home appliances, Smart Technology, Home Entertainment, Home Improvement ) |
|
| Grocery, Food, Fruits-Vegetables |
|
| Toys (Remote controlled toys, Soft toys etc.) Stationary (Pens, Diary notebooks, Calculators etc.) Musical Instruments (Microphones & Accessories, Guitars, Violins etc.) |
|
| Health and Medicines |
|
| Furniture and Home Decor |
|
| Fitness Equipment |
|
| No Replacement categories |
|
Pick-Up and Processing
During pick-up, your product will be checked for the following conditions:
| Category | Condition |
|---|---|
| Correct Product | IMEI/ Model Name/ Serial Number/ Barcode should match and the price tag should not be removed and clearly visible. |
| Complete Product |
All In-the-box accessories (like remote control,instruction manuals, chargers, headphones, etc.) should be present. |
| Unused Product | The product should be unused, unwashed,and without altering the product. |
| Undamaged Product | The product as well as packaging/ box must not be damaged. |
Keep ready all the requisite items necessary for a smooth replacement process — including invoice, original packaging, price tags, accessories, etc.
Eligibility for Return & Replacement
Products purchased on LikenDeals.in are eligible for return or replacement if they meet the following criteria:
- The item is defective, damaged, or different from what was ordered.
- The return request is made within **7 to 15 days** from the delivery date (as per product category).
- The product is unused, unwashed, and in its original condition with all tags, accessories, and packaging intact.
- Certain categories (like perishables, personal care, and customized products) may have exceptions, as mentioned on the product page.
Non-Returnable Products
Some products are **non-returnable** due to health, hygiene, and customization factors. Examples include:
- Personal care, hygiene, and grooming products.
- Perishable goods such as fresh food and groceries.
- Customized or made-to-order products.
- Gift cards, vouchers, and downloadable products.
Check the product page for specific return eligibility before making a purchase.
How to Request a Return or Replacement
Follow these simple steps to request a return or replacement:
- Log in to your account on LikenDeals.in and navigate to **My Orders**.
- Select the product you wish to return or replace.
- Click on the **Return/Replace** option and provide a reason for the request.
- Upload any supporting images (if applicable) to validate the issue.
- Submit the request. Our team will review it and notify you of the status via email or SMS.
Return & Replacement Process
Once your return or replacement request is approved, here’s how it works:
- **Pickup Service:** Our delivery partner will pick up the item from your location.
- **Product Inspection:** The item will be inspected to ensure it meets our return eligibility criteria.
- **Replacement/Refund:**
- If eligible for a replacement, a new item will be sent to you at no extra cost.
- If eligible for a refund, the amount will be credited to your payment source within **7-10 business days**.
Refund Policy
Refunds are processed in the following manner:
- Refunds will be issued to the original payment method (credit/debit card, UPI, wallet, etc.).
- It may take **7-10 business days** for the amount to reflect in your bank or payment source.
- If you have used a **coupon or discount** during purchase, only the actual paid amount will be refunded.
Exchange Policy
If you wish to exchange a product (for a different size, color, or variant), please follow the same steps mentioned in the **Return & Replacement Process**. Exchanges are subject to stock availability.
Order Cancellation Policy
Orders can be canceled before they are shipped. To cancel an order:
- Go to **My Orders** in your LikenDeals account.
- Click on the **Cancel** button for the relevant order.
- Once canceled, you will receive a refund (if applicable) within **7-10 business days**.
Seller's Role in Return & Replacement
LikenDeals operates as a multivendor platform, meaning individual sellers play a role in return and replacement requests. Here’s how:
- Each seller has specific return conditions outlined on the product page.
- The seller is responsible for product quality and packaging.
- LikenDeals facilitates the return, but ultimate approval may depend on the seller’s response.
Contact Us
If you have any questions, concerns, or feedback regarding our **Replacement & Return Policy**, please get in touch with us:
- Email: support@likendeals.in
- Address: Karve Nagar, Pune